A smarter way to support your workforce.
STI Health & Wellness partners with government, state, and commercial organizations to deliver a fully independent, HIPAA-compliant Employee Assistance Program at no individual cost to your employees.
What employers do
● Select and configure the EAP program
● Enable and promote employee access
● Distribute communication materials
● Monitor aggregate utilization outcomes
● Optimize the program over time
What employers do not do
● View individual employee interactions
● Access clinical notes or service requests
● Track who used the site or why
● Receive alerts for appointments or crises
● Use EAP data for employment decisions
Overview
What employers do and don't do
As an employer partner, your role is to select, configure, and promote the EAP then step back. The program is intentionally designed so that employees can access support privately and independently, without any employer involvement in individual interactions.
How it works
The employer workflow
Here is how the EAP partnership works from your organization's perspective, from initial contracting through ongoing program optimization.
Program governance & optimization
Using aggregate insights, your organization can make strategic adjustments to improve program effectiveness over time.
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Adjust promotion strategy and communication cadence
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Modify session counts or service mix as needed
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Use insights for wellbeing planning
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Address burnout and retention initiatives
Employer visibility: Full — macro view only
Aggregate reporting & data review
This is the primary ongoing employer interaction, reviewing de-identified, aggregate program data to assess utilization and workforce needs.
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Overall utilization rate (% of workforce)
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Service categories used: stress, family, legal, financial
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Modality mix: phone, video, in-person
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Satisfaction scores: averaged and anonymous
Employer visibility: Aggregate only — no individual data
Critical incident support (if triggered)
If a workplace incident occurs, such as a death, act of violence, or disaster, your organization can contact STI directly to activate specialized group support.
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On-site or virtual group support sessions
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Manager and leadership consultations
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Specialized communications for your workforce
Employer-initiated — does not expose individual usage
Employee access hands-off phase
Once the program is live, employees access the EAP directly and independently. This separation is intentional and legally critical.
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Employees access the EAP website or 800 number directly
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Employees authenticate discreetly using their employer code
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Employees self-select services without employer involvement
Employer visibility: None — intentional
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Communication & promotion
STI provides you with everything you need to promote the EAP effectively across your organization.
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EAP website link and employer access code
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Posters, emails, and intranet-ready copy
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Crisis cards and wallet materials
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Recommended promotion schedule: onboarding, open enrollment, ongoing campaigns
Employer visibility: Full
Program configuration & setup
Your organization provides the information needed for STI to configure your program correctly — without exposing individual employee data.
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Company identifiers, locations, and workforce size
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Eligibility rules apply to employees, household members, and retirees
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Authentication method: company access code, SSO, or domain validation
Employer visibility: Full
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Vendor selection & contracting
Your organization evaluates STI Health & Wellness as an EAP provider and defines your program's coverage scope.
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Define number of sessions per employee per year
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Select service types: counseling, legal, financial, wellness, engagement & resilience, leadership training
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Choose modalities: in-person, phone, or video
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Sign Business Associate Agreement and confidentiality agreements
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Use insights for wellbeing planning and Health strategy
Employer visibility: Full
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What's included in reports
● Overall utilization rate (% of workforce)
● Service categories used at aggregate level
● Appointment mix: phone, video, in-person
● Satisfaction scores: averaged and anonymous
● Trend comparisons over time
What is never included
● Employee names or identities
● Identifiable demographics
● Individual session outcomes
● Session-level detail or clinical notes
● Reason for accessing the EAP
Reporting
What you see and what stays private
Employer reporting is designed to give you the program-level insights you need while fully protecting individual employee privacy.
Employer journey map
Your role at every phase
A clear summary of employer involvement and intentional non-involvement at each stage of the EAP program.
PHASE
Vendor selection
Setup & configuration
Communication
Employee use
Service delivery
Reporting
Optimization
EMPLOYER ROLE
Contracting and compliance
Eligibility rules and access method
Promotion and education
None (intentional)
None
Aggregate review only
Strategic changes
VISIBILITY
Full
Full
Full
None
None
Limited
Full (macro view)
Why STI Health & Wellness
How organizations think about the EAP
Employers who partner with STI Health & Wellness consistently describe the EAP as more than a benefit, it's a strategic tool for workforce health, risk management, and organizational culture.
A confidential front door employees control
Employees access support on their own terms privately, voluntarily, and without any employer involvement. This builds trust and increases utilization.
A risk mitigation tool
Early intervention through the EAP reduces workplace escalations, absenteeism, and the downstream costs of untreated personal or financial stress.
A benefits utilization asset
Aggregate reporting gives your HR and benefits teams the data they need to demonstrate program value and inform workforce wellbeing strategy.
A culture signal
"We support you" — offering a robust, independent EAP signals to employees that their well-being matters, which supports retention and engagement.
What the EAP is not
The EAP is not a management or performance tool. Employer access to individual employee EAP data is prohibited by design — this is what makes the program trusted and effective.
At a glance
How the EAP works
A high-level overview of the EAP flow, from your organization's setup to ongoing program improvement.
Employer improves program strategy
Adjust coverage, promotion, and wellbeing planning
Employer receives aggregate reports
Utilization %, service categories, satisfaction scores no names
EAP delivers services privately
Confidential sessions, no employer visibility
Employee uses EAP independently
Private access, employer sees nothing at this stage
Employer communicates access
Posters, emails, intranet copy, crisis cards
Employer selects & configures EAP
Contracting, eligibility rules, access method